tag:mediastream.statuspage.io,2005:/historyMediastream Status - Incident History2024-03-29T02:23:35-03:00Mediastreamtag:mediastream.statuspage.io,2005:Incident/201922232024-03-08T11:42:25-03:002024-03-08T11:42:25-03:00Problem with live audio and videosignals.<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>11:42</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>11:16</var> GMT-03:00</small><br><strong>Monitoring</strong> - We are currently monitoring the services.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>08:59</var> GMT-03:00</small><br><strong>Identified</strong> - Our Live Audio and Video service is currently experiencing some buffering issues. Our team is actively investigating this incident. We will provide updates as soon as new information becomes available.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>07:36</var> GMT-03:00</small><br><strong>Monitoring</strong> - There may be problems with sending metadata.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>07:27</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>07:12</var> GMT-03:00</small><br><strong>Identified</strong> - We want to inform you that we are currently experiencing intermittency with live radio signals. Our technical team is working diligently to resolve this issue and restore service as soon as possible.</p>tag:mediastream.statuspage.io,2005:Incident/199270742024-02-07T00:06:34-03:002024-02-07T00:06:34-03:00Embed Problems Platform<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>00:06</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>23:49</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:mediastream.statuspage.io,2005:Incident/199267602024-02-06T22:46:16-03:002024-02-06T22:46:16-03:00Embed Problems Platform<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>22:46</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>22:34</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:mediastream.statuspage.io,2005:Incident/194801382023-12-19T13:32:01-03:002023-12-19T13:32:01-03:00International Network Issue - Limited to CL Region<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>13:32</var> GMT-03:00</small><br><strong>Resolved</strong> - We are thrilled to announce that the international network issue affecting the CL (Chile) region has been successfully resolved.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>12:58</var> GMT-03:00</small><br><strong>Monitoring</strong> - We're pleased to inform you that the service is currently stable following the international network issue affecting the CL (Chile) region. Our team is actively monitoring the situation to ensure ongoing stability.<br /><br />Monitoring Update:<br /><br />* All services are operational, and uploads to S3 for Live Editor segments have returned to normal.<br />* Our team continues to monitor network performance to promptly address any potential issues.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>11:27</var> GMT-03:00</small><br><strong>Investigating</strong> - We want to inform you that we are currently experiencing an international network issue specifically affecting the CL (Chile) region. This issue is impacting the upload to S3, where Live Editor segments are stored. Our technical team is working diligently to resolve this issue and restore the service as soon as possible.</p>tag:mediastream.statuspage.io,2005:Incident/192346842023-11-28T12:20:38-03:002023-11-28T12:20:38-03:00Incident in Cut Generation from Live Editor<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>12:20</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>12:02</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>11:44</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently experiencing issues in the generation of cuts from the Live Editor, impacting the availability of VOD and live content for some clients. Our technical team is actively investigating the root cause and working to resolve the issue.</p>tag:mediastream.statuspage.io,2005:Incident/189075002023-10-24T02:07:24-03:002023-10-24T02:07:24-03:00Media Processing Delay in VMS<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>02:07</var> GMT-03:00</small><br><strong>Resolved</strong> - The issue with media processing in VMS has been resolved. Our systems team successfully addressed the problem, and media processing is now back to normal.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>01:36</var> GMT-03:00</small><br><strong>Monitoring</strong> - We are currently monitoring the situation. Our systems team has identified the issue with media processing, and we are actively working to resolve it. We will continue to provide updates as we work to fix the problem.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>01:01</var> GMT-03:00</small><br><strong>Identified</strong> - We are currently experiencing delays in media processing on our VMS. Our systems team has identified the issue, and we are actively working to resolve it.</p>tag:mediastream.statuspage.io,2005:Incident/187489532023-10-10T21:42:19-03:002023-10-10T21:42:19-03:00Incident Found - Delay in Platform Module Loading<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>21:42</var> GMT-03:00</small><br><strong>Resolved</strong> - The problem has been resolved. Platform module loading should now be back to normal.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>21:35</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been implemented, and we continue to actively monitor the situation.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>21:29</var> GMT-03:00</small><br><strong>Identified</strong> - The issue has been identified, and a solution is being implemented.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>21:26</var> GMT-03:00</small><br><strong>Investigating</strong> - We have identified an issue causing delays in the loading of platform modules. Our team is actively investigating and working to resolve the problem. We apologize for any inconvenience this may cause and appreciate your patience.</p>tag:mediastream.statuspage.io,2005:Incident/187135502023-10-06T23:34:03-03:002023-10-06T23:34:03-03:00Embed Problems Platform<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>23:34</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>23:12</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>22:25</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:mediastream.statuspage.io,2005:Incident/185402942023-09-18T21:53:44-03:002023-09-18T21:53:44-03:00Problems with playback of VOD content<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>21:53</var> GMT-03:00</small><br><strong>Resolved</strong> - The incident has been resolved, all services are stable.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>21:17</var> GMT-03:00</small><br><strong>Identified</strong> - We are investigating an issue detected with our cloud provider Amazon Web Service, which affects our Platform when playing VOD content. We will provide an update here shortly.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>21:00</var> GMT-03:00</small><br><strong>Investigating</strong> - We are investigating an issue detected with our cloud provider Amazon Web Service, which affects our Platform when playing VOD content. We will provide an update here shortly.</p>tag:mediastream.statuspage.io,2005:Incident/184808742023-09-12T13:39:11-03:002023-09-12T13:39:11-03:00Live streaming Audio Incident<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>13:39</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>12:26</var> GMT-03:00</small><br><strong>Monitoring</strong> - We are currently working on a fix for the Livestreaming Audio issue, we are monitoring the audio signals.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>12:05</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently experiencing problems with Live Streaming Audio and are investigating this issue.</p>tag:mediastream.statuspage.io,2005:Incident/179312182023-07-22T10:06:39-04:002023-07-22T10:06:39-04:00Issues with Live Editor in CL region<p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>10:06</var> GMT-04:00</small><br><strong>Resolved</strong> - The incident has been resolved, and the timeline of the live editor in the CL timezone is now in real-time.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>09:53</var> GMT-04:00</small><br><strong>Identified</strong> - We have detected that the live editor is delayed in the CL timezone by approximately one hour. Our team of specialists is currently validating the issue.</p>tag:mediastream.statuspage.io,2005:Incident/178822612023-07-18T13:25:37-04:002023-07-18T13:25:37-04:00Intermittent service in webhooks<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>13:25</var> GMT-04:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>18:23</var> GMT-04:00</small><br><strong>Monitoring</strong> - Currently, we are in the monitoring stage of our webhooks service.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>17:08</var> GMT-04:00</small><br><strong>Investigating</strong> - Currently, we are experiencing intermittent service in our webhooks, which may cause delays in their delivery. Our technical team is diligently working to identify the root cause of this intermittence and resolve the issue as soon as possible.</p>tag:mediastream.statuspage.io,2005:Incident/175993992023-06-16T22:54:34-04:002023-06-16T22:54:34-04:00Incidencia Detectada<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>22:54</var> GMT-04:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>22:45</var> GMT-04:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>22:04</var> GMT-04:00</small><br><strong>Investigating</strong> - We are investigating a fault detected in Platform service. We will provide an update via this medium shortly.</p>tag:mediastream.statuspage.io,2005:Incident/175631192023-06-13T16:39:02-04:002023-06-14T17:47:59-04:00Incidencia Detected<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:39</var> GMT-04:00</small><br><strong>Resolved</strong> - The incident has been resolved, all services are stable.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:10</var> GMT-04:00</small><br><strong>Update</strong> - We continue monitoring, all Platform services are stable at this moment.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:59</var> GMT-04:00</small><br><strong>Monitoring</strong> - We are monitoring and conducting tests on our platform while we await our provider, Amazon, to stabilize all their services.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:00</var> GMT-04:00</small><br><strong>Update</strong> - We are investigating an issue detected with our cloud provider Amazon Web Service, which affects our Platform. We will provide an update here shortly.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:59</var> GMT-04:00</small><br><strong>Identified</strong> - We are investigating an issue detected with our cloud provider Amazon Web Service, which affects our Platform. We will provide an update here shortly.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:57</var> GMT-04:00</small><br><strong>Investigating</strong> - We are investigating a failure detected in the Platform We will provide an update here shortly.</p>tag:mediastream.statuspage.io,2005:Incident/165168702023-03-15T19:51:45-03:002023-03-15T19:51:45-03:00Detected incident<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>19:51</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>19:27</var> GMT-03:00</small><br><strong>Monitoring</strong> - Services are stable, and we are monitoring the results. We will provide an update here soon.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>19:12</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to investigate the bug detected in the Platform service. An update with more details will be provided shortly via this medium.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>18:13</var> GMT-03:00</small><br><strong>Investigating</strong> - We are investigating a detected failure in the Platform service. We will deliver an update by this means soon.</p>tag:mediastream.statuspage.io,2005:Incident/133789072022-11-18T20:12:51-03:002022-11-21T10:45:23-03:00Detected incident<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>20:12</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>19:28</var> GMT-03:00</small><br><strong>Investigating</strong> - We are investigating a detected failure in the Platform service. We will deliver an update by this means soon.</p>tag:mediastream.statuspage.io,2005:Incident/115429832022-10-06T12:00:19-03:002022-10-10T16:14:47-03:00OTT Next - Issues<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>12:00</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>11:19</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:mediastream.statuspage.io,2005:Incident/111359862022-09-14T23:12:18-03:002022-09-14T23:12:18-03:00Incidencia Detectada<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>23:12</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>22:52</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>22:02</var> GMT-03:00</small><br><strong>Investigating</strong> - Estamos investigando falla detectada en servicio Platform Entregaremos una actualizaciĆ³n por este medio prontamente.</p>tag:mediastream.statuspage.io,2005:Incident/111349942022-09-14T20:32:22-03:002022-09-14T20:32:22-03:00Incidencia Detectada<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>20:32</var> GMT-03:00</small><br><strong>Resolved</strong> - Hemos resuelto <intermitencia> detectada en servicio <Platform Player> La estabilidad de la plataforma es esencial para Mediastream y trabajaremos para evitar futuras incidencias. Nos disculpamos por las inconveniencias y agradecemos su paciencia.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>19:45</var> GMT-03:00</small><br><strong>Update</strong> - Servicios Platform en operacion, intermitencia entre las 22:13 (UTC) y 22:35 (UTC) continuamos en revision.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>19:41</var> GMT-03:00</small><br><strong>Update</strong> - Servicios Platform en operacion continuamos en revision.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>19:36</var> GMT-03:00</small><br><strong>Investigating</strong> - Estamos investigando falla detectada en servicio Platform. Entregaremos una actualizaciĆ³n por este medio prontamente.</p>tag:mediastream.statuspage.io,2005:Incident/102119482022-06-10T02:24:27-04:002022-06-10T02:24:27-04:00Platform - Live Editor Degraded performance, zone US and CL<p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>02:24</var> GMT-04:00</small><br><strong>Resolved</strong> - The incident has been resolved, the issue was related to our cloud provider (AWS), which is directly related to the affectation of the service.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>23:13</var> GMT-04:00</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:mediastream.statuspage.io,2005:Incident/101230712022-06-01T09:49:39-04:002022-06-01T09:49:39-04:00Platform - Live Editor Degraded performance, zone US and CL<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>09:49</var> GMT-04:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>08:51</var> GMT-04:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>08:01</var> GMT-04:00</small><br><strong>Investigating</strong> - Live Editor degraded performance in zone US and CL. We are currently investigating this issue.</p>tag:mediastream.statuspage.io,2005:Incident/99861312022-05-14T03:44:19-04:002022-05-14T03:44:19-04:00Platform - Issues (Live, Live Editor)<p><small>May <var data-var='date'>14</var>, <var data-var='time'>03:44</var> GMT-04:00</small><br><strong>Resolved</strong> - Se realizan corecciones asociadas a la indisponiblidad de Live - Live editor en los ultimas 48 hrs.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>15:28</var> GMT-04:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>15:27</var> GMT-04:00</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>15:16</var> GMT-04:00</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:mediastream.statuspage.io,2005:Incident/99784642022-05-13T13:51:46-04:002022-05-13T13:51:46-04:00Platform - Issues<p><small>May <var data-var='date'>13</var>, <var data-var='time'>13:51</var> GMT-04:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>08:23</var> GMT-04:00</small><br><strong>Monitoring</strong> - As of 05/12/22 at 16:20 CL the Live Editor service is operational, we are still working on recovering the data of the segments after 16:20 for all zones US and CL</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>16:30</var> GMT-04:00</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>16:24</var> GMT-04:00</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:mediastream.statuspage.io,2005:Incident/96370162022-03-26T16:41:29-03:002022-03-26T16:41:29-03:00Platform - Issues<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>16:41</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>15:57</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>15:36</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:mediastream.statuspage.io,2005:Incident/95847632022-03-19T19:40:44-03:002022-03-19T19:40:44-03:00Platform - Issues<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>19:40</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>19:40</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>19:32</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>19:30</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>